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BUSN 258

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BUSN 258 Week 1 Homework Asssignment Independent Auto Sales and Service (NEW) BUSN 258 Week 3 Homework Asssignment Independent Auto Sales and Service (NEW) BUSN 258 Week 6 Homework Asssignment Independent Auto Sales and Service (NEW) BUSN 258 Week 6 Case Study Trader Joe’s & Time ..
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BUSN 258 Final Exam (NEW) BUSN 258 Week 8 Final Exam 1 BUSN 258 Week 8 Final Exam 2 ..
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BUSN 258 Final Exam (NEW)     Question 1.1. (TCO 1) Which of these key organizational behaviors helps customers to interact with your organization?   Question 2.2. (TCO 1) Which of these key organizational behaviors helps customers to stay close after a transact..
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BUSN 258 Midterm (NEW)   BUSN 258 Week 4 Midterm - Set 1   BUSN 258 Week 4 Midterm - Set 2 ..
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BUSN 258 Week 4 Midterm (NEW)     BUSN 258 Midterm   1.         Question :        (TCO 9) How many people is an unhappy customer likely to tell about a bad experience?   &nbs..
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1. What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty? In what ways do they attempt to build long-term relationships with customers? 2. How do ripple effects escalate the problem of the lost customer? ..
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BUSN 258 Week 1 DQ Impact of Good Customer Service How does good customer service positively affect both the company and the customer? ..
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BUSN 258 Week 1 DQ Relation With Customers How can companies build healthy relationships with customers? ..
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BUSN 258 Week 1 Homework Asssignment   Choose either the Independent Auto Sales and Service (IAS) case on page 16, or the Network Nutrition Distributors (NND) case on page 17. For either case, answer all of the Strategy Planning Questions on page 17. Make sure that your writing i..
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This Tutorial contains All DQs (Except Week 6 DQ1, Week 7 DQ1)   BUSN 258 Week 1 DQ 1 Positive Impact of Good Customer Service   BUSN 258 Week 1 DQ 2 Relation With Customers   BUSN 258 Week 2 DQ 1 Engaging Your Customers   BUSN 258 Week 2 DQ 2 L..
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1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in. 2.What are three major elements that complicate listening? Give customer-service related examples of each. ..
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BUSN 258 Week 2 DQ Engaging Your Customers Choose one of the Action Tips presented in Chapter 2 of the textbook and describe the tip, as well as how you would implement it for a particular company. ..
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DQ 2   Listening to Your Customers (graded) Choose one of the Action Tips presented in Chapter 3 of the textbook and describe the tip, as well as why it is important. Illustrate your argument with an example. ..
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Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words. Drop the report in the DropBox. Remember to run the spelling and grammar checker on yo..
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1. Interview: After completing your assigned readings for this week, interview someone who has a customer relations/customer service role or responsibility where the person has organizational responsibility and knowledge of the companyÂ’s customer relations policies. This person could be in your ..
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BUSN 258 Week 3 Case Study McDuffie Dentistry ..
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BUSN 258 Week 6 DQ Talkng to Your Customers on Phone Choose one of the Action Tips in Chapter 4 of the textbook, and discuss it with examples. ..
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BUSN 258 Week 3 DQ Electronic and Internet Communication Choose one of the Action Tips in Chapter 5 of the textbook, and discuss why it is important. Provide an example of the tip, from your experience as a customer, or your experience as an employee. ..
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Continuing either the Independent Auto Sales and Service (IAS) or Network Nutrition Distributors (NND) case that you started in Week 1, answer the Strategy Planning Questions listed on page 77 at the end of Chapter 4. Answer all three questions (including all sub-questions) completely your ..
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1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with. What little things pushed you out of the zone of indifference into the dissatisfie..
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Addressing Customer Turnoffs (graded) What causes customers to become dissatisfied and turned off? How can you prevent it? ..
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Emerging Trends in Customer Service Choose one emerging trend in customer service and discuss how it is impacting the relationships between companies and customers. ..
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    1.Question :   (TCO 1) Excellent organizations are:       Question :(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability.       Quest..
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1. Question : (TCO 1) The letter L in the acronym LIFE stands for ________.     2. Question : (TCO 2) Customer loyalty is:     3. Question : (TCO 9) Despite many similarities between them, Wal-Mart and K-Mart have very different results, largely..
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1. How can organizations become more open to feedback? What kinds of employee training would help? What would you tell your employees about feedback importance if you were the boss? 2. What are the three important steps needed to recover the potentially lost customer? ..