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BUSN 258 Week 1 Homework Asssignment
Choose either the Independent Auto Sales and Service (IAS) case on
page 16, or the Network Nutrition Distributors (NND) case on page 17. For
either case, answer all of the Strategy Planning Questions on page 17. Make
sure that your writing i..
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Continuing either the Independent Auto Sales and Service (IAS) or
Network Nutrition Distributors (NND) case that you started in Week 1, answer
the Strategy Planning Questions listed on page 77 at the end of Chapter 4.
Answer all three questions (including all sub-questions) completely your
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This Tutorial was purchased 6 times & rated A by student like you.
Continuing either the Independent Auto Sales and Service (IAS) or
Network Nutrition Distributors (NND) case that you started in Week 1 and
continued in Week 3, answer the Strategy Planning Questions listed on page 177
at the end of Chapter 10. Answer all four questions (including all
sub-..
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BUSN 258 Week 4 Midterm (NEW)
BUSN 258 Midterm
1. Question : (TCO 9) How many people is an unhappy customer likely to tell about a bad experience?
&nbs..
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Companies with Good and Bad Service
Trader Joe’s & Time Warner Cable
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BUSN 258 Week 3 Case Study McDuffie Dentistry
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BUSN 258 Week 1 DQ Impact of Good Customer Service
How does good customer service positively affect both the company and the customer?
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BUSN 258 Week 1 DQ Relation With Customers
How can companies build healthy relationships with customers?
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This Tutorial was purchased 2 times & rated A by student like you.
BUSN 258 Week 2 DQ Engaging Your Customers
Choose one of the Action Tips presented in Chapter 2 of the textbook and describe the tip, as well as how you would implement it for a particular company.
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DQ 2
Listening to Your Customers (graded)
Choose one of the Action Tips presented in Chapter 3 of the textbook and describe the tip, as well as why it is important. Illustrate your argument with an example.
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BUSN 258 Week 6 DQ Talkng to Your Customers on Phone
Choose one of the Action Tips in Chapter 4 of the textbook, and discuss it with examples.
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BUSN 258 Week 3 DQ Electronic and Internet Communication
Choose one of the Action Tips in Chapter 5 of the textbook, and discuss why it is important. Provide an example of the tip, from your experience as a customer, or your experience as an employee.
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Emerging Trends in Customer Service
Choose one emerging trend in customer service and discuss how it is impacting the relationships between companies and customers.
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Addressing Customer Turnoffs (graded)
What causes customers to become dissatisfied and turned off? How can you prevent it?
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Handling Customer Complaints
How should you handle a dissatisfied customer? What about a customer with unreasonable complaints?
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Collecting Customer Feedback
How can companies collect feedback from customers, and how much data should be collected?
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DQ 2
Using Information to Exceed Customer Expectations (graded)
Explain how providing accurate and timely information can be used to exceed customer expectations.
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DQ 2
Stress and Customer Service (graded)
Customer service can be seen as a kind of emotional labor. How can you reduce stress and prevent burnout if you are a customer service representative?
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This Tutorial was purchased 11 times & rated A+ by student like you.
BUSN 258 Final Exam (NEW)
Question 1.1. (TCO 1) Which of these key organizational behaviors helps customers to interact with your organization?
Question 2.2. (TCO 1) Which of these key organizational behaviors helps customers to stay close after a transact..
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This Tutorial was purchased 9 times & rated A+ by student like you.
BUSN 258 Week 1 Homework Asssignment Independent Auto Sales and Service (NEW)
BUSN 258 Week 3 Homework Asssignment Independent Auto Sales and Service (NEW)
BUSN 258 Week 6 Homework Asssignment Independent Auto Sales and Service (NEW)
BUSN 258 Week 6 Case Study Trader Joe’s & Time ..
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BUSN 258 Final Exam (NEW)
BUSN 258 Week 8 Final Exam 1
BUSN 258 Week 8 Final Exam 2
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BUSN 258 Midterm (NEW)
BUSN 258 Week 4 Midterm - Set 1
BUSN 258 Week 4 Midterm - Set 2
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This Tutorial contains All DQs (Except Week 6 DQ1, Week 7 DQ1)
BUSN 258 Week 1 DQ 1 Positive Impact of Good Customer Service
BUSN 258 Week 1 DQ 2 Relation With Customers
BUSN 258 Week 2 DQ 1 Engaging Your Customers
BUSN 258 Week 2 DQ 2 L..
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1.Question :
(TCO 1) Excellent organizations are:
Question :(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability.
Quest..
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1.
Question :
(TCO 1) The letter L in the acronym LIFE stands for ________.
2. Question : (TCO 2) Customer loyalty is:
3. Question : (TCO 9) Despite many similarities between them, Wal-Mart and K-Mart have very different results, largely..
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This Tutorial was purchased 9 times & rated A+ by student like you.
1.
Question :
(TCO 1) The best way to win customer loyalty is to:
2.
Question :
(TCO 2) Which of the following problems is NOT listed as a people turnoff?
3.
Question :
(TCO 3) Small companies can compete against larger o..
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This Tutorial was purchased 4 times & rated A+ by student like you.
1.
Question :
(TCO 1) The first step to reduce waiting time is to:
2.
Question :
(TCO 2) Communication turnoffs often occur when employees are ignorant of:
3.
Question :
(TCO 3) Small companies can compete against larger ..
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This Tutorial was purchased 5 times & rated A+ by student like you.
1. What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty? In what ways do they attempt to build long-term relationships with customers?
2. How do ripple effects escalate the problem of the lost customer?
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This Tutorial was purchased 4 times & rated A+ by student like you.
1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.
2.What are three major elements that complicate listening? Give customer-service related examples of each.
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This Tutorial was purchased 8 times & rated A by student like you.
Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words. Drop the report in the DropBox. Remember to run the spelling and grammar checker on yo..
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This Tutorial was purchased 23 times & rated A+ by student like you.
1. Interview: After completing your assigned readings for this week, interview someone who has a customer relations/customer service role or responsibility where the person has organizational responsibility and knowledge of the companyÂ’s customer relations policies. This person could be in your ..
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This Tutorial was purchased 3 times & rated A by student like you.
1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with. What little things pushed you out of the zone of indifference into the dissatisfie..
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This Tutorial was purchased 5 times & rated A+ by student like you.
1. How can organizations become more open to feedback? What kinds of employee training would help? What would you tell your employees about feedback importance if you were the boss?
2. What are the three important steps needed to recover the potentially lost customer?
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This Tutorial was purchased 15 times & rated A+ by student like you.
Scenario Summary
You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The comments range from poor service, missed assignments, to technical failures. When you ask for specifics, you get a general view of ..
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This Tutorial was purchased 19 times & rated A by student like you.
BUSN 258 Week 6 Case Study LL Bean & AT&T
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This Tutorial was purchased 5 times & rated A by student like you.
1.Which of the two general causes of stress,worker characteristics and working conditions,is the most significant in your job? How can you control or manage it?
2. How can a manager best set a strategy for improving customer loyalty? What steps make sense?
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This Tutorial was purchased 13 times & rated A+ by student like you.
Scenario Summary
You are Bob Yeader, a Sales Manager, of a small printing company. One of you sales people asked for a meeting. The meeting was difficult. The sales person, Pat Lawson, broke down in the meeting. Pat said the work was too much and the customers too demanding. Where Pat used t..
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